Duplicate messages visible for Intercom data sources

Incident Report for Frame AI

Resolved

We have fixed the bug and removed the duplicates from all accounts.
Posted Feb 17, 2019 - 12:54 EST

Update

We are currently implementing a fix.
Posted Feb 16, 2019 - 12:10 EST

Identified

We have identified the cause and are preparing to implement a fix and cleanup.
Posted Feb 16, 2019 - 08:24 EST

Investigating

Accounts connected to Intercom are currently seeing a duplicate of every message in all transcript and dashboard views. We are investigating the issue.
Posted Feb 15, 2019 - 22:37 EST
This incident affected: Frame AI Platform.