Degraded ability to post agent alerts and away messages

Incident Report for frame.ai

Resolved

Between 9:36 PM and 12:05 AM EST, AWS Kinesis experienced service degradation. The issue has been resolved and the service is operating normally.

Posted Nov 20, 2020 - 00:15 EST

Update

We are continuing to monitor for any further issues.

Posted Nov 19, 2020 - 23:17 EST

Monitoring

As of 10:36pm EST Amazon has confirmed increased error rates with Kinesis, which is affecting Frame for Slack. https://status.aws.amazon.com/

Posted Nov 19, 2020 - 23:11 EST

Investigating

We are currently investigating this issue.

Posted Nov 19, 2020 - 22:08 EST

This incident affected: Frame for Slack.