Starting at 12:30AM EDT on 2018-04-11, a DNS problem led to a complete outage of Frame services, including standard apps, enterprise relay apps, Frame support, the management console, and the public website.
Standard apps degraded to inactivity, leaving customers with the standard Slack experience but no escalation alerts or session tracking.
Enterprise relay apps experienced downtime as messages failed to pass back and forth between source channels and agent channels.
At about 5:30AM, service was restored to standard apps, enterprise apps, and Frame support.
At about 9:30AM, service was restored to the management console and public website.
Customers who experienced specific message errors were alerted with timestamps of the detected errors. Other active installers were notified of the general outage. All have been notified of the recovery.
For questions, please DM @frame to get live help from our team, or email support@frame.ai